Cancellation Policy

All bookings are subject to our Cancellation Policy, by booking you agree to these terms. 

For cancellations, we charge the following rates:

1. If you cancel a mediation 48 hours before commencement then 50% of the amount is due;

2. If you cancel a mediation less than 48 hours before commencement then the whole of the amount is due; 

3. If a PMC occurs in your mediation (being a pre-mediation conference allocated 2 - 3 weeks out from your full-day mediation date or a conference organised at your request for a half-day mediation) then the mediation is taken to have commenced from that time and your mediation fee becomes due and payable - your mediation is confirmed from that point and may be moved, consensually by both parties, to one (1) new confirmed date without any new fee incurred;

4. No fee is charged for any mediation cancelled at the PMC date or prior however the whole of the fee is due after that point.